TernioCX and TernioF9 Mobile Apps Win 2024 Future of Work Product of the Year Award
We are excited to announce that our TernioCX and TernioF9 Mobile Apps...
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Call Center vs. Contact Center: What are the Distinctions?
Both contact centers and call centers exist to serve the same purpose:...
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Outsourcing Call Center Services: The Advantages of Positive Connections!
Outsourcing call center services is a wonderful option for businesses wanting to...
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The Importance of Contact Center Compliance
Contact centers are an integral part of customer service relations for innumerable...
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What Is Your Company Doing to Plan for Disaster Recovery in the Workplace?
The workplace can no longer just be thought of as an office...
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Understanding How Contact Center Analytics Improve Performances
The contact center experience may make or break a sale, transaction, or...
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The Benefits of Mobility
Flexible work (remote and hybrid) is here to stay! At least that...
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The Benefits of a Virtual Contact Center
As the “work from anywhere” trend continues to lean more permanent than...
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Should I Allow a Mobile or Hybrid Workforce?
In today’s increasingly digital and teleworking world, workers want more mobile or...
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From Our Founder
Jonathan White: I'm Jonathan White. I'm the COO and Co-Founder of Ternio...
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