Privacy Policy
Updated September 11, 2025Introduction
Ternio II, Inc. ("Ternio," "we," "us," or "our") provides authorized users to access Contact Center platforms through our mobile applications. This Privacy Policy describes how we collect, use, and protect information when you use our website (ternio.com), mobile applications, and related services.Important Note About Our Role
We do not process, store, or have access to any call data, conversation records, customer information, or other business data handled by Contact Centers. All such data is processed and controlled directly by the Contact Center platforms themselves.Information We Collect
Personal Information
We collect minimal personal information necessary to provide authentication services:- User Credentials: First name, last name, and user ID credentials for authentication purposes
- Contact Information: Email address, phone number, and mailing address when you register or contact us
Technical Information
- Cookies: We use cookies to enhance your website experience and remember certain preferences
- Device Information: Basic device and application information necessary for mobile app functionality
- Usage Data: Technical logs related to authentication and app performance (no call content or customer data)
Information We Do NOT Collect
- Call recordings or conversation content
- Contact Center customer data or business information
- Detailed location tracking (beyond basic app functionality requirements)
- Payment or financial information
How We Use Your Information
We use the information we collect solely to:- Authenticate Access: Verify user identity and authorize access to Contact Center platforms
- Provide Services: Enable the mobile application functionality and maintain service quality
- Customer Support: Respond to your inquiries and provide technical assistance
- Service Improvement: Analyze usage patterns to improve our authentication services
- Communications: Send service-related notifications and updates
Data Security
We implement robust security measures to protect your information:- Encryption: All data is encrypted using AES-256 encryption at rest and TLS 1.2 encryption in transit
- Access Controls: Strict access controls ensure only authorized personnel can access systems
- Secure Infrastructure: Our services are hosted on Microsoft Azure managed servers with enterprise-grade security
- Authentication: Multi-factor authentication protects access to our systems
Data Retention
- Default Retention: We retain authentication data for 30 days from your last use of our services
- Automatic Deletion: Data is automatically wiped from our servers after the retention period
- Custom Retention: Retention periods may be adjusted based on specific customer agreements
- Immediate Deletion: We can delete your data immediately upon request
Data Location
Your data is stored on Microsoft Azure servers located in the South/Central United States (Texas). All data remains within the United States and is subject to U.S. privacy laws.Third-Party Services
We work with trusted service providers to deliver our authentication services. These providers are contractually obligated to protect your information and use it only as necessary to provide services to us.Cookies
We use cookies to:- Remember your preferences and settings
- Enhance website functionality
- Analyze website traffic and usage patterns
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties.Your Rights
You may:- Access: Request information about data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: Email: support@ternio.comPhone: 800-429-9277
Mail:
Ternio II, Inc.
900 Foulk Road, Suite 201
Wilmington, DE 19803
